• Welcome to our school website. If you have any questions, please call the school office on 01952 387880 Monday to Friday

Parental Concerns

If you have a concern regarding your child, we would like to outline the process which you
should follow to raise that concern with the school (please see the 4 steps below). However, if this is a significant concern you can bypass these steps and go straight to the complaints policy (click on the link at the bottom of this page)

Step 1
Speak with the Class Teacher via DoJo. DoJo messages will only be read between 8am and
9am and 3:30pm-5pm. An acknowledgement will be sent to you within 24 hours.
Alternatively, you can leave a message with the school office for the Teacher to call you
back within 24 hours.

Step 2
If you feel that your concerns have not been addressed, you should contact the school office
via email a3129@telford.gov.uk or phone call 01952 387880. The office staff will take a note of your concern and pass it to a
member of the Senior Leadership Team or Pastoral Team. You will receive an
acknowledgement within 24 hours.

Step 3
If you are not satisfied with the response to this, you should contact the Head Teacher via
email h3129@taw.org.uk or telephone the school office to make an appointment to speak
with the Head Teacher. The Head Teacher will respond to you within 24 hours. Face to face
appointments may need to be booked outside of this timescale due to existing commitments.

Step 4
If you are not happy with the outcome of step 3 the next step is to follow the school
complaints policy which can be found on the school website under Our School, School


Complaints Policy